Returns and Exchanges
If you are not completely satisfied with your purchase for any reason, we will gladly accept returns of packages within 7 days of the sale date.
> You have 7 calendar days to return an item from the date you received it.
> Only items that have been purchased directly from vivamadridamerica.com site.
> Please ensure that the item you are returning is repackaged with all elements.
All returns must be accompanied by a vivamadridamerica.com RMA number. To obtain a RMA number, please send an e-mail to: firstname.lastname@example.org
The information below must be included for any return:
Order Number , Date of original purchase, Reason for request for RMA , Your e-mail address
- Request a RMA by sending email to us.
- In 24-48 hours, you will receive an email with RMA number. Please, do not ship the item(s) until you receive an email from us.
- Once we receive your return/exchange item we will evaluate its condition and process your refund or exchange the item as requested. If you are seeking an exchange, please indicate the product and color.
- We cannot be responsible for items that are damaged and do not arrive at our warehouse.
- No returns, refunds or exchanges will be processed without a RMA number.