All billing information provided by the customer is protected and confidential. We do not disclose this information to any other person or third party. This information is used to confirm your credit/debit card information and to contact you if we have questions regarding your order.
All shipping information provided by the customer is protected and confidential. The shipping address is used only to process your online order and ship the order as addressed. You are responsible for providing the correct shipping address and we are not responsible for items that are lost or misplaced after delivery has been made to the correct shipping address. If you have used the incorrect shipping address and the package has been delivered correctly by the delivery services, you are responsible for locating the order or you must contact us immediately.
You are responsible for providing the correct email address when placing an order. After your purchase has been processed, you will receive an email confirmation regarding your purchase, invoice, and tracking details. You will receive this email only if you have provided us with your correct email address. We may contact you via email if we have questions regarding your order, shipping information, billing information, or for any other reason determined at our discretion. Your email address is confidential and we do not share this information to any outside persons or third parties.
Shipping & Delivery
> We are not responsible for any item loss during the delivery or delivery time.
> Please review the shipping address prior to completing any transaction
> If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office. It is the user’s responsibility to provide the correct deliverable shipping address.
> Orders will be processed within 1 business day from date of purchase excluding weekends and holidays.
By using this site, you consent to the collection and use of this information by vivamadridamerica.com. Policy changes are subject to change at our discretion. If any changes have been made to our policy, we will update this page to reflect the current policy so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.